Frequently Asked Questions
Q. What payment methods do you accept?
A. We accept payments by all International Money Transfer Services as PayPal, Western Union, MoneyGram, Dirham Express, Eurogiro And IFS.
Q. What equipment do I need to use your service?
A. All you need is a satellite dish pointing at your desired provider (ie. SKY) a Dreambox or similar running world-CCcam or NewCamd or MGCamd and a broadband connection.
Q. Do you send me a card for my receiver box?
A. No, once you order from us, we send to you an e-mail contain lines of code which you insert into a file on your receiver. This tells the receiver where in the world our servers are and how to communicate with them.
Q. How does card sharing work?
A. Card sharing is a method by which independent receivers obtain simultaneous access to a pay television network, using one legitimate conditional access subscription card. Typically, the legitimate card is attached to a personal computer or Dreambox which is connected to the Internet, and is configured to provide the legitimately decrypted control word to other receivers who request the information. This decrypted control word is then used to decode an encrypted conditional access service, as though each other receiver were using its own subscription card.
Q. Can I receive all packages listed on your website?
A. You can receive only those packages that you order from us. If you have a motorized system with a dish of a suitable size then it may be possible to receive all of packages listed if you orders all.
Q. What softcam do you recommend using on a Dreambox?
A. We recommend you use the latest version of the softcam you want to use it as the card sharing emulator to connect to our servers.
Q. Can I use a receiver other than a Dreambox?
A. You can use any receiver including PC based receivers that will run the Softcam for Card sharing. Please check with the manufacturer of your receiver to see if it can use Softcam for Card sharing before joining the service.
Q. How do I configure my receiver to use Card sharing?
A. We have detailed instructions and downloads on our support pages.
Q. Will you send me the Card-sharing file?
A. After you buy your favorites packages, We will send you the Card-sharing file in the next 24 hours at max in the e-mail that you pay from it to connect to our servers. If you need a full config file then this can be downloaded from our support pages.
Q. Can I use it on more than 1 receiver?
A. No. The lines supplied will work only on 1 receiver at a time.
Q. You advertise no freezing but I sometimes experience problems with the picture freezing or gittering. Is there anything I can do about this?
A. Pay TV services operate an encryption policy that requires your receiver to retrieve a new decoding word every few seconds. This does not involve a particularly large amount of bandwidth but it is time critical. Therefore, if one of these message is lost due to delays on the Internet, congestion on your line, or congestion at your ISP it is possible that your picture may freeze or become blocky for a few seconds.
To ensure you are receiving the best possible result from our service we would recommend that you do not run any other software on your home network at the same as you are watching television. If your connection to the Internet is busy downloading or for some other reason then this is likely to affect your viewing pleasure.
Please note that you can also only use your line on *one* receiver at a time. If you try to use it in more than one place at a time then the receivers will conflict with each other and cause similar problems.
Q. You offer a money back guarantee, how does that work?
A. If within 48 hours of you placing and receiving your order from us, it is tested and does not perform in a way that you had expected, then you will be entitled to a full money back refund. If you use the service for longer than that time span and then decide to take the service from another provider or change your mind in any way then unfortunately our guarantee does not cover you.